Executive Housekeeper (Cruise Ship)

About the role

The Executive Housekeeper is a senior member of the shipboard management team, responsible for overseeing all housekeeping operations and ensuring that guest areas meet Royal Caribbean International’s brand standards. Reporting to the Hotel Director, this role leads a large, diverse team to deliver exceptional service at sea.

Key responsibilities

• Maintain cleanliness, maintenance, and presentation standards across guest staterooms, balconies, corridors, officer cabins, laundry, lockers and storage areas.
• Lead, motivate and coach housekeeping staff, providing both classroom‑style and on‑the‑job training.
• Coordinate and administer the division schedule in partnership with shoreside support.
• Oversee laundry operations, ensuring the Laundry Master has the resources and training needed.
• Manage yearly budgets for housekeeping and laundry cost centres, monitoring expenses and revenue streams such as laundry services and floral carts.
• Drive performance against guest satisfaction scores, quality reviews, health inspections and operational audits.
• Stay informed on ship events and special functions to keep the team and guests updated.
• Maintain cleaning equipment, supplies and ensure proper usage through training.
• Facilitate departmental meetings, handover notes and other communication processes.

Required profile

• Professional and courteous demeanor aligned with the company’s “Anchored in Excellence” philosophy.
• Proven leadership experience in a hospitality or cruise‑ship environment.
• Strong organizational and budgeting skills.
• Ability to mentor staff and plan succession.
• Excellent communication and teamwork abilities.

Required skills

What we offer

• Opportunity to work on a world‑class cruise line with a global guest base.
• Professional development and training programs.
• Competitive compensation and benefits package.