Infrastructure Manager

About the role

Lead the strategy, delivery and continuous improvement of the Group’s technology infrastructure across all stations in Latin America and the Caribbean. Ensure a secure, reliable, scalable and cost‑efficient environment that supports business growth and operational excellence.

Key responsibilities

• Develop and execute a 24‑month rolling infrastructure strategy and roadmap aligned with business priorities and SAP S/4HANA timelines.
• Own the infrastructure operating model (Group/Cluster/Station) including RACI, standards, service definitions, SLAs and escalation paths.
• Manage a portfolio of infrastructure programs such as network refresh, WAN/SD‑WAN, Wi‑Fi, data‑center virtualization, M365/endpoint modernization, backup/DR and cloud migrations.
• Ensure high availability, performance and resilience of network, servers, storage, voice/data and site connectivity; define and monitor SLA targets.
• Co‑own the cybersecurity program, executing hardening, identity & access, endpoint protection, patching, vulnerability management and SIEM reporting.
• Lead vendor selection, contract negotiation and budget ownership (OPEX/CAPEX) while driving cost optimisation.
• Develop and coach Cluster IT Managers, IT Coordinators and field support staff, establishing clear objectives and performance reviews.

Required profile

• Bachelor’s degree in IT, Computer Science, Engineering or related field; master’s degree a plus.
• 12+ years progressive IT experience, including 8+ years leading complex infrastructure programs in multi‑country operations.
• Bilingual in English and Spanish (mandatory).
• Formal project‑management training (PMP, PRINCE2) and ITIL v4 Foundation preferred.
• Relevant certifications such as CCNP, Azure/AWS associate, Fortinet or Palo Alto are advantageous.

Required skills

• Network architecture, SD‑WAN, Wi‑Fi design and implementation.
• Data‑center virtualization, Microsoft 365, Azure and AWS cloud platforms.
• Backup, disaster‑recovery and cloud migration expertise.
• Identity & Access Management, Endpoint Detection & Response (EDR), patch and vulnerability management.
• Firewall configuration, network segmentation and SIEM monitoring.
• Project‑management methodologies (PMP/PRINCE2) and ITIL processes.