Customer Success Engineer (LatAm) – Remote

About the role

Mercur connects elite creative and technical talent with leading AI research labs and is looking for a Customer Success Engineer focused on the Latin American market. This contract position is fully remote and offers the chance to support a growing talent pool using cutting‑edge web technologies.

Key responsibilities

• Respond to support requests from Mercur’s talent pool regarding role applications.
• Investigate and triage issues by analyzing telemetry data, network requests, and database queries.
• Troubleshoot common browser problems and web‑application bugs.
• Consolidate insights and recommend product improvements.
• Create and maintain talent‑facing documentation for frequent support topics.
• Communicate with enthusiasm and near‑perfect English in all replies.

Required profile

• 2–5 years of experience supporting customers on modern web applications.
• Background in Computer Science, Software Engineering, or equivalent technical experience.
• Experience with SaaS‑based products.
• Familiarity with support platforms such as Zendesk, Intercom, Help Scout, Freshdesk, or Crisp.

Required skills

• Debugging web applications
• React
• Node.js
• Flask
• Next.js
• SaaS product knowledge
• Zendesk
• Intercom
• Help Scout
• Freshdesk
• Crisp

What we offer

• Contract compensation between $40,000 and $50,000 per year.
• Fully remote work arrangement.
• Opportunity to work with leading AI research labs and a high‑profile talent network.