Senior Account Manager

About the role

We are seeking a full-time Senior Account Manager to join our fast-growing marketing startup. In this client-facing position you will conduct video calls with small-business owners, guide them through our platform and ensure a seamless experience.

Key responsibilities

• Conduct back-to-back video and phone calls with clients, maintaining a professional on-camera presence.
• Own onboarding, support and ongoing communication for your portfolio of accounts.
• Ensure clients understand the platform, stay engaged and achieve their goals.
• Track action items, follow through on commitments and keep internal systems up-to-date.
• Serve as a strategic partner to the CEO, handling client questions, follow-ups and escalations.
• Identify gaps, issues or opportunities and proactively propose solutions.
• Coordinate with internal teams to relay client needs, product feedback and success blockers.
• Maintain high client satisfaction and retention across all accounts.
• Represent the company professionally on camera daily (clean background, good lighting, polished appearance).

Required profile

• Minimum 4 years of experience in account management, client success or a similar client-facing role.
• Strong marketing background with the ability to speak confidently to small-business owners.
• Highly proactive with strong follow-through and ownership.
• Sharp attention to detail.
• Comfortable being on camera and on the phone for extended periods.
• Excellent communication skills and ability to build trust quickly.
• Ability to handle high call volume and fast-paced client interactions.
• Tech-savvy and comfortable navigating CRM and internal tools.
• Must have a reliable computer and strong Wi‑Fi connection.
• Fluent English speaker.

Required skills

• CRM

What we offer

• Full-time permanent position.
• Fully remote work (9 am–5 pm CST).
• Competitive salary of $3,500 per month.
• Opportunity for significant growth and to become a core team member.