Remote Virtual Assistant for Short-Term Rentals

About the role

We are a growing short‑term rental company seeking a proactive Remote Virtual Assistant to support daily operations and ensure exceptional guest experiences. This role is fully remote and ideal for someone with a strong background in vacation‑rental management.

Key responsibilities

• Manage guest communication before, during, and after stays.
• Respond to inquiries and booking requests across platforms such as Airbnb, VRBO, and Booking.com.
• Coordinate with cleaners, maintenance teams, and vendors.
• Monitor reservations, calendars, and occupancy levels.
• Assist with listing updates and optimization.
• Handle guest issues and provide high‑quality customer service.
• Maintain accurate operational records and reports.
• Support day‑to‑day property management tasks.

Required profile

• Previous experience in the short‑term rental (STR) industry.
• Strong written and verbal English communication skills.
• Familiarity with property‑management systems (PMS) such as Guesty, Hostaway, Hospitable, Lodgify, OwnerRez, or Cloudbeds.
• Excellent organisational and multitasking abilities.
• Strong attention to detail and problem‑solving skills.
• Reliable internet connection and ability to work remotely.
• Availability to work weekends or flexible shifts when required.

Required skills

• Airbnb platform
• VRBO platform
• Booking.com platform
• Guesty PMS
• Hostaway PMS
• Hospitable PMS
• Lodgify PMS
• OwnerRez PMS
• Cloudbeds PMS

What we offer

• Fully remote position.
• Competitive compensation.
• Long‑term growth opportunities.
• Collaborative and supportive team environment.