Customer Service Specialist

About the role

CMA CGM Group is looking for a dynamic Customer Service Specialist to join its Guayaquil office. You will act as the main point of contact for customers, handling queries and ensuring smooth service delivery across maritime and logistics operations.

Key responsibilities

• Coordinate internally and respond to customer queries related to services.
• Monitor service delivery, track shipments and provide status updates.
• Prepare daily, weekly and monthly reports or dashboards for stakeholders.
• Promote relevant products or services during customer interactions.
• Contact customers to arrange system modifications when required.

Required profile

• Bachelor's degree in International Business or a related field.
• In‑depth knowledge of Ecuadorian customs and port regulations.
• Minimum five years of customer service experience in maritime transportation, logistics, shipping agencies, freight forwarding or NVOCC.
• Intermediate English proficiency (B1 level).

Required skills

• Advanced use of Microsoft Office Suite, especially Excel and PowerPoint.

What we offer

• Opportunity to work for a global leader in shipping and logistics.
• Exposure to a diverse client base across multiple industries.
• Continuous learning and professional development in an innovative environment.