Assistant Front Desk Manager

About the role

The Assistant Front Desk Manager leads a front desk team dedicated to delivering industry‑leading service to guests. This role combines hands‑on guest interaction with coaching, performance tracking, and problem resolution to ensure a seamless guest experience.

Key responsibilities

• Supervise and motivate the front desk team, providing coaching, training, and performance evaluations.
• Address guest feedback proactively and resolve issues promptly.
• Maintain knowledge of key performance indicators, guest ratings, and comments to drive continuous improvement.
• Perform front‑desk duties such as handling lost luggage, cash services, safety deposit boxes, lost‑and‑found, printing, issuing Sea Pass cards, and broadcasting ship announcements.
• Lead by example, demonstrating exceptional customer service and ensuring the team is empowered to meet service standards.

Required profile

• Minimum one year of front‑of‑house supervisory experience in a hotel, cruise line, or related hospitality setting (preferred).
• Strong interpersonal skills with the ability to handle guests requiring discretion, patience, and diplomacy.
• Excellent communication skills for negotiating resolutions with managers and staff.
• Flexibility to adapt to a dynamic, diverse guest‑services environment.
• Willingness to be assigned across the fleet as operational needs change.

Required skills

• Proficiency with Microsoft Office applications.
• Solid computer operation and internet navigation skills.
• Ability to operate standard office equipment.

What we offer

• Opportunity to work in a vibrant, guest‑focused environment.
• Professional development through coaching and mentorship.
• Exposure to a global hospitality operation.