Senior Technical Support Engineer (Remote)

About the role

Mercor connects elite creative and technical talent with leading AI research labs. As a Senior Technical Support Engineer, you will assist our talent pool by resolving platform issues and ensuring a smooth application experience.

Key responsibilities

• Respond promptly to support requests from talent using the Mercor platform.
• Triage and investigate reported issues by analyzing telemetry data, inspecting network requests, querying the database, and troubleshooting browser problems.
• Consolidate insights and recommend product improvements based on support trends.
• Create and maintain talent‑facing documentation to address common questions.
• Communicate solutions in clear, near‑perfect English while maintaining a positive attitude.

Required profile

• 2–5 years of experience supporting customers on modern web applications.
• Background in Computer Science, Software Engineering, or equivalent hands‑on experience building web apps (React, Node, Flask, Next.js, etc.).
• Experience working on SaaS‑based products.
• Familiarity with support platforms such as Zendesk, Intercom, Help Scout, Freshdesk or Crisp.

Required skills

• React
• Node.js
• Flask
• Next.js
• SQL/database querying
• Telemetry analysis
• Browser debugging
• Zendesk
• Intercom
• Help Scout
• Freshdesk
• Crisp

What we offer

• Contract position with a compensation range of $40,000–$50,000 per year.
• Fully remote work arrangement.