Remote WordPress Support Specialist

About the role

Join WPMU DEV’s global support team as a Remote WordPress Support Specialist. You will help thousands of developers, freelancers and agencies resolve WordPress‑related issues while working from anywhere.

Key responsibilities

• Provide timely assistance to members and customers via email, chat and forum.
• Diagnose and debug problems with websites, plugins, and hosting services.
• Participate actively in the WordPress.org forums, offering friendly and helpful guidance.
• Log into client sites, identify root causes, and propose effective solutions.
• Write clear, concise responses and document troubleshooting steps.
• Escalate complex bugs to developers with detailed reports.
• Collaborate with the Second Level Support team and contribute to internal knowledge bases.

Required profile

• Minimum 2 years of hands‑on experience with WordPress.
• Strong communication skills in English, with a polite and patient demeanor.
• Ability to work flexible hours, including weekends, covering a 4 pm – 12 am UTC shift.
• Team‑oriented mindset and a drive for fast, high‑quality responses.

Required skills

• WordPress platform knowledge, including hooks and filters.
• Proficiency in PHP, CSS, MySQL and HTML.
• Experience debugging using browser developer tools and console errors.
• Attention to detail and strong problem‑solving abilities.

What we offer

• Fully remote work with a globally distributed team.
• Opportunities for growth within a fast‑expanding company.
• Access to award‑winning plugins, hosting, and site‑management tools.