Guest Relations Officer – Shipboard

About the role

The Guest Relations Officer is the primary point of contact for guests aboard the vessel, ensuring every interaction is seamless, memorable, and aligned with premium service standards. Reporting to the Guest Relations team, you will act as the liaison between guests and all hotel and marine departments, proactively anticipating needs and delivering personalized experiences.

Key responsibilities

• Maintain a constant presence of professionalism and emergency preparedness within stateroom services.
• Support operations by resolving elevator and ADA alarms and handling external calls as the brand voice.
• Provide impeccable, personalized service to guests and crew, addressing escalated concerns with empathy and professionalism.
• Collect and analyse metrics such as guest counts, call volume, and call content for continuous improvement.
• Communicate inventory, program access, and maintenance requirements, taking stewardship of work areas and tools.
• Lead by example, demonstrating calm composure, respect for all guests and crew, and championing cleanliness and orderliness.

Required profile

• Outstanding hospitality, communication, and organizational skills.
• Strong attention to detail and effective decision‑making abilities.
• Fluent English with clear, cordial speech; conversational proficiency in Spanish, Portuguese, Italian, French or German is a plus.
• 2‑3 years experience as a Front Desk/Receptionist in a 4‑ or 5‑star hotel; shipboard guest‑services experience is advantageous.

Required skills

What we offer

• Opportunity to work in a dynamic, international shipboard environment.
• Professional development within a leading hospitality brand.
• Engagement with diverse guests and crew, enhancing cross‑cultural expertise.