Customer Success Engineer (Latin America) – Remote

About the role

We are looking for a Customer Success Engineer focused on the Latin American market to join Mercor’s remote support team. In this role you will help talent navigate our platform, resolve technical issues, and ensure a smooth application experience.

Key responsibilities

• Respond to support requests from Mercor’s talent pool, addressing questions and issues related to role applications.
• Investigate and triage reported problems by examining telemetry data, inspecting network requests, writing database queries, and troubleshooting browser issues.
• Consolidate insights from support tickets and recommend product improvements.
• Create and maintain talent‑facing documentation to address common queries.
• Communicate solutions in clear, near‑perfect English while maintaining a positive attitude.

Required profile

• 2–5 years of experience supporting customers on modern web applications.
• Background in Computer Science, Software Engineering, or equivalent hands‑on experience building web apps.
• Experience with SaaS‑based products and support platforms such as Zendesk, Intercom, Help Scout, Freshdesk or Crisp.

Required skills

• Debugging web applications.
• React, Node.js, Flask, Next.js.
• SQL/database querying.
• Use of support ticket systems (Zendesk, Intercom, Help Scout, Freshdesk, Crisp).

What we offer

• Contract position with annual compensation between $40,000 and $50,000.
• Fully remote work arrangement.
• Opportunity to work with leading AI research labs and an elite talent network.