Customer Success Engineer (SaaS) – Remote (LatAm)

About the role

Mercur connects elite creative and technical talent with leading AI research labs. We are looking for a Customer Success Engineer to support our talent pool in Latin America, helping users navigate our platform and resolve technical issues.

Key responsibilities

• Respond to support requests from talent applying for roles on the platform.
• Investigate and triage issues by analyzing telemetry data, inspecting network requests, and writing database queries.
• Troubleshoot common browser problems and other web‑application bugs.
• Consolidate insights, recommend product improvements, and create documentation for frequent questions.
• Maintain a positive, enthusiastic tone while communicating in near‑perfect English.

Required profile

• 2–5 years of experience supporting customers on modern web applications.
• Background in Computer Science, Software Engineering, or equivalent hands‑on experience.
• Familiarity with SaaS‑based products and remote support environments.

Required skills

• Debugging web applications.
• React, Node.js, Flask, Next.js.
• SQL query writing.
• Support platforms such as Zendesk, Intercom, Help Scout, Freshdesk, or Crisp.

What we offer

• Contract role with a compensation range of $40,000–$50,000.
• Fully remote work allowing flexibility across Latin America.
• Opportunity to work with cutting‑edge AI research labs and a high‑impact talent network.