Senior Technical Support Engineer – Remote

About the role

Mercor is seeking a Senior Technical Support Engineer to join its remote Customer Success team. You will work closely with AI research labs and help talent resolve technical issues across our AI‑powered SaaS platform.

Key responsibilities

• Investigate talent‑reported issues end‑to‑end, reproduce bugs, and identify root causes.
• Debug across the AI + SaaS stack using telemetry, logs, network inspection, and database queries.
• Triage issues, escalating engineering problems and resolving others via configuration, prompt refinement, or user guidance.
• Surface systemic patterns and product risks for engineering and product leadership.
• Create documentation and runbooks to reduce repeat incidents and speed resolution.
• Communicate solutions with precision, professionalism, and empathy.

Required profile

• Degree in Computer Science, Software Engineering, or related field, or equivalent experience at a high‑growth tech startup.
• 2–5 years of experience building or supporting modern web applications (React, Node, Flask, Next.js, etc.).
• Comfortable working with AI systems, large language models, and generative models.
• Experience exploring AI tool behavior (fine‑tuning, prompt chains, chain‑of‑thought debugging, or building agents).
• Ability to understand model outputs, failure modes, hallucinations, and feedback loops.

Required skills

• Debugging web applications
• React
• Node.js
• Flask
• Next.js
• Telemetry and log analysis
• Network inspection
• Database query troubleshooting
• OpenAI API
• Anthropic API
• LangChain (or similar agent frameworks)
• AutoGPT

What we offer

• Contract role with a compensation range of $35,000–$50,000 per year
• Fully remote work with overlap to Pacific Time
• Opportunity to work with cutting‑edge AI research labs