Quality Assurance (QA) Analyst

About the role

Kreato Global is looking for a Quality Assurance (QA) Analyst to evaluate interpreter performance in Over‑the‑Phone (OPI) and Video Remote Interpretation (VRI) sessions. This remote position supports continuous improvement of service quality for healthcare, legal, and social service clients.

Key responsibilities

• Monitor and review recorded OPI/VRI interpretation sessions.
• Evaluate interpreter performance against established QA standards.
• Provide constructive coaching and performance feedback to interpreters.
• Identify quality trends, generate insights, and recommend process improvements.
• Ensure compliance with company and client quality requirements.
• Prepare and maintain QA reports and documentation.
• Collaborate with Operations, HR, and Training teams to align quality initiatives.

Required profile

• Minimum 2 years of experience in OPI or VRI interpretation.
• Previous QA experience in a BPO or language‑services environment is preferred.
• Excellent English communication skills, both written and verbal.
• Strong attention to detail and analytical mindset.
• Experience delivering coaching and feedback to improve performance.

Required skills

What we offer

• Fully remote work from home arrangement.
• Supportive and collaborative work environment.
• Opportunities for professional growth and development.