Junior Guest Relations Officer

About the role

The Junior Guest Relations Officer is the primary point of contact for guests aboard the ship, ensuring every interaction is seamless, memorable, and aligned with premium service standards. Working within the Guest Relations team, you will act as the liaison between guests and all hotel and marine departments, proactively anticipating needs and delivering personalized experiences.

Key responsibilities

• Maintain a constant presence of professionalism and emergency preparedness within stateroom services, including handling elevator and ADA alarms.
• Serve as the brand voice for external calls and provide impeccable personalized service to guests and crew.
• Respond to escalated guest concerns with empathy, professionalism, and a solutions‑focused attitude.
• Collect and analyze metrics such as guest counts, call volume, and call content to improve service quality.
• Communicate inventory, program access, and maintenance requirements, taking full stewardship of work areas and tools.
• Lead by example, demonstrating calm composure, humility, and respect toward all guests and crew.
• Champion cleanliness, orderliness, and adherence to service philosophy throughout guest and crew areas.

Required profile

• 1‑2 years of front‑desk or receptionist experience in a 4‑ or 5‑star hotel.
• Outstanding hospitality, communication, and organizational skills.
• Strong attention to detail and effective decision‑making abilities.
• Ability to speak English clearly and cordially; additional languages such as Spanish, Portuguese, Italian, French, or German are a plus.
• Shipboard guest services experience is an advantage.

Required skills