Implementation Consultant (B2B Client Onboarding)

About the role

We are seeking an enthusiastic Implementation Consultant to lead end‑to‑end onboarding projects for our B2B clients. You will act as a trusted advisor, guiding customers through the configuration of our procurement and financial platform, ensuring a smooth transition from kickoff to Go‑Live.

Key responsibilities

• Lead full‑cycle implementation projects, serving as the primary point of contact from initial kickoff to a live, operational product.
• Conduct discovery workshops to map client procurement and finance processes into customized platform workflows.
• Manage timelines, deliverables, data mapping, validation, and migration of vendor lists, budgets, catalogs, and other business data.
• Coordinate internal and client stakeholders, mitigate risks, and resolve technical dependencies.
• Deliver interactive workshops and onboarding sprints that enable client teams to operate the platform independently.
• Create structured enablement resources such as deployment playbooks, configuration guides, and short video tutorials.
• Partner with Sales, Product, and QA teams to escalate blockers and translate client feedback into product improvements.

Required profile

• At least 1 year of experience in B2B SaaS implementation, project management, or customer success.
• Proven ability to manage multiple implementation projects simultaneously while meeting deadlines and scope.
• Advanced English communication skills, both written and spoken.
• Strong analytical mindset with the ability to work with business metrics and data.
• Experience configuring complex B2B SaaS, ERP, or CRM systems and handling change management.

Required skills

• Excel
• Google Sheets
• APIs