Implementation Consultant (B2B Client Onboarding)

About the role

We are seeking an enthusiastic Implementation Consultant to lead B2B client onboarding from kickoff to Go‑Live. You will act as a trusted advisor, helping clients transform procurement and financial processes by configuring our platform, managing complex projects, and driving user adoption.

Key responsibilities

• Lead end‑to‑end implementation projects, serving as the primary point of contact.
• Conduct deep‑dive discovery sessions to translate business requirements into optimized workflows.
• Manage timelines, deliverables, data mapping, validation, and migration of vendor lists, budgets, and catalogs.
• Coordinate internal and client stakeholders, mitigate risks, and unblock technical dependencies.
• Deliver interactive workshops and onboarding sprints for key stakeholders.
• Create structured enablement resources such as playbooks, configuration guides, and short video workflows.
• Partner with Sales, Product, and QA teams to resolve technical blockers and feed client feedback into product improvements.

Required profile

• 1+ year of experience in B2B SaaS implementation, project management, or customer success.
• Proven ability to manage multiple implementation projects simultaneously.
• Advanced English proficiency, both written and spoken.
• Strong analytical mindset with advanced Excel or Google Sheets skills.
• Experience configuring complex B2B SaaS, ERP, or CRM systems.
• Excellent change‑management skills and ability to handle user resistance.
• Customer‑oriented, proactive, and highly organized with strong presentation and communication abilities.
• Curious problem‑solver capable of reverse‑engineering technical issues and collaborating with engineering teams.

Required skills

• Excel
• Google Sheets
• APIs
• Integrations