Experience Manager

About the role

The Experience Manager is a full‑time, on‑site position in Quito responsible for overseeing the complete guest and resident journey across Co‑Living Ecuador’s serviced‑apartment portfolio. You will ensure that every stay meets high hospitality standards while driving occupancy, loyalty, and overall satisfaction.

Key responsibilities

• Manage daily guest interactions, including check‑in and check‑out processes.
• Coordinate with operations, housekeeping, and maintenance to resolve issues promptly.
• Develop and refine experience frameworks and monitor satisfaction metrics.
• Lead initiatives that improve occupancy rates and guest engagement.
• Prepare regular reports and align internal teams around service standards.
• Support special projects related to building operations, hospitality programs, and investor‑facing services.

Required profile

• Strong customer service background with proven ability to maintain high satisfaction levels.
• Excellent communication skills in both Spanish and English.
• Solid analytical ability to interpret feedback and performance data.
• Effective project‑management experience coordinating cross‑functional tasks.
• Bachelor’s degree in hospitality management, business, real estate, or equivalent practical experience.

Required skills

• Proficiency with property management systems.
• Experience using CRM platforms.
• Competence with productivity software.