Customer Service Representative – CHB

About the role

UPS is seeking a Customer Service Representative for its CHB (Customs, Handling & Brokerage) team. In this role you will support the preparation, verification, and processing of shipping documentation while providing advanced administrative support to internal and external stakeholders.

Key responsibilities

• Examine commercial invoices, international bills of lading, and other shipping documents for completeness and accuracy.
• Research and correct errors caused by incorrect pre‑advise information.
• Compile and archive paper or electronic shipping documents to meet government regulations.
• Prepare complex reports and presentations using Microsoft Office tools.
• Perform data analysis with MS Access and other database applications.
• Provide general office support, including phone handling, mail distribution, conference‑room reservations, and meeting coordination.

Required profile

• High School Diploma, GED, or international equivalent.
• At least 2 years of office or warehouse support experience (preferred).
• Strong analytical ability, attention to detail, and effective written/oral communication.
• Accurate and rapid data‑entry skills.

Required skills

• Proficiency in Microsoft Word.
• Proficiency in Microsoft Excel.
• Proficiency in Microsoft Access.
• Proficiency in Microsoft Outlook.