Customer Experience Analyst (Quito)

About the role

EF Language Abroad is seeking a strategic, entrepreneurial, and sales‑driven Customer Experience Analyst to elevate the post‑sales journey for students in Ecuador. Based in Quito, you will own the end‑to‑end customer experience, ensuring every interaction is personalized, efficient, and aligned with EF’s high standards.

Key responsibilities

• Process customer payments accurately and resolve payment‑related inquiries.
• Provide clear pre‑departure guidance, including documentation, visa processes, insurance, and timelines.
• Coordinate visa support, collect required documents, and ensure compliance.
• Arrange travel confirmations, manage changes, cancellations, and rescheduling.
• Maintain regular communication with partner schools abroad to align expectations and resolve issues.
• Act as a point of contact during crises, coordinating with stakeholders to ensure student safety.
• Proactively follow up with customers to gauge satisfaction, handle complaints, and contribute insights for continuous improvement.

Required profile

• Strategic mindset with an entrepreneurial spirit.
• Strong sales orientation and customer‑focused attitude.
• Ability to work independently and collaborate across internal teams.
• Excellent communication and problem‑solving skills.

Required skills

What we offer

• Opportunity to impact students’ futures in an international education environment.
• Dynamic, multicultural team in a vibrant city.
• Professional growth and development within a global organization.