Cruise Director - Galapagos Private Yacht

About the role

Aqua Expeditions is hiring a Cruise Director for Aqua Mare, a private yacht charter in the Galapagos Islands. The Cruise Director communicates and delegates functions to deliver a luxury service on board, leads the hospitality team and works closely with the captain. The position is based in Santa Cruz, Ecuador.

Key responsibilities

• Exercise leadership over crew members' responsibilities and ensure guest satisfaction on every request.
• Coordinate with the captain about the voyage and carry out passenger briefings.
• Prepare the operational report on incidents and close POS consumptions.
• Prepare and control the annual budget for the hospitality area and follow up planned tasks and routines through master books and digital media.
• Under ISM certification, be responsible for passenger evacuation in an emergency and supervise compliance with safety standards.
• Promote environmental initiatives and support the company's social responsibility efforts.

Required profile

• English speaker or native level; fluent Spanish.
• Technical or Bachelor's degree in Administration, Hospitality or Tourism Management.
• Mandatory "Libreta de embarco de Director a bordo".
• Minimum 3 years of experience in luxury hospitality or the cruise industry, including at least 2 years of proven leadership.
• Customer service skills, multi-tasking, attention to detail and ability to plan ahead.
• Immediate availability.

Required skills

• Proficiency in computer skills and numeracy.
• Leadership and communication with guests.