Collections Analyst

About the role

Baxter is hiring a Collections Analyst in La Aurora. The role supports financial operations by identifying, resolving and collecting past-due invoices while providing good customer service, helping to reduce aging portfolios and improve the company's financial health.

Key responsibilities

• Handle the dispute (GetPaid) email inbox, forward emails to the right person or team and add detailed notes.
• Contact customers on delinquent accounts for resolution and payment, recording all activity in GetPaid notes.
• Share account delinquency information with sales staff according to standard collections and partner-concern processes.
• Resolve unidentified payments and accounts receivable disputes within set timeframes.
• Review credit limits and risk issues with the Credit Supervisor and recommend limits, terms and risk categories.
• Maintain daily pending order and on-hold reports, issue refund requests for cash on account or credit memos, and review dispute documentation.
• Research payment issues with internal departments, identify recurring problems and feed them into root cause analysis.
• Support execution and efficiency through training, take part in performance reviews and help meet past-due percentage and DSO targets.
• Flag problematic accounts to the collections supervisor with details and ask for assistance.

Required profile

• Bachelor's degree in Accounting, Finance, Business Administration, Economics or a related field.
• 2 years of successful experience in commercial collections.
• English level B2+.
• Experience optimising execution within the collections process.
• Advanced French preferred.

Required skills

• Proficiency with Microsoft Office.
• Experience with JDE, SAP or GetPaid is desirable.