Bilingual Remote Customer Care Representative

About the role

Valatam is seeking a bilingual (English/Spanish) Remote Customer Care Representative to support a growing U.S.-based client. You will handle inbound calls and emails, educate prospects, and convert qualified leads into booked services while delivering exceptional service.

Key responsibilities

• Answer inbound calls, emails, and chat inquiries with professionalism and enthusiasm.
• Educate potential customers on services, procedures, and solutions.
• Build strong relationships and represent the brand positively.
• Convert qualified inbound and outbound sales opportunities into booked services.
• Follow established sales processes, contact‑center procedures, and quality standards.
• Document interactions accurately in the CRM and internal systems.
• Collaborate with teammates to meet performance goals and KPIs.

Required profile

• Fluent English (C1/C2) and Spanish.
• 1–2 years of experience in sales, customer service, call center, or business development.
• Strong communication, problem‑solving, and KPI‑driven mindset.
• Availability for rotating 8‑hour shifts, including possible weekends.

Required skills

• Google Workspace
• Microsoft Office
• CRM tools

What we offer

• Monthly compensation of US$783–US$957 (performance‑based commissions and bonuses available).
• Potential earnings up to $45,000+ annually for top performers.
• Career growth, promotions, salary increases, and leadership opportunities.
• Monthly medical stipend, birthday/anniversary bonus, gym & wellness allowance, unlimited online fitness classes.
• Remote work setup support: laptop, high‑speed internet, optional second monitor.