Bilingual English-Spanish Customer Support Consultant (Remote)

About the role

SupportYourApp is looking for a bilingual English‑Spanish Customer Support Consultant to join its global, multilingual team. You will work remotely, providing high‑quality assistance to customers via phone and email while handling product‑related and service‑related inquiries.

Key responsibilities

• Deliver exceptional customer support through calls and emails.
• Assist customers with product questions, job posting inquiries, and other service requests.
• Accurately document interactions and update tickets in the support platform.
• Escalate complex or unresolved issues to the appropriate internal teams.
• Collaborate with internal teams to ensure timely resolution and continuous service improvement.
• Handle customers' sensitive information securely.

Required profile

• Fluent English (C1) and Spanish (spoken and written).
• Minimum 1 year of experience in customer service, preferably in an omnichannel environment.
• Customer‑focused mindset with strong analytical and research abilities.
• Positive, proactive, and responsible attitude.
• Personal laptop/computer (≥8 GB RAM) and stable internet (≥50 Mbps download, 40 Mbps upload).

Required skills

What we offer

• Fixed schedule: Monday‑Friday, 7 PM‑3 AM GMT+3.
• Fully remote work.
• Inclusive international environment.
• Compensation in USD.
• Referral rewards and a culture built on trust with no time‑tracking requirements.