Bilingual Customer Service Specialist (Spanish/English)

About the role

Join our TalentPop team as a Bilingual Customer Service Specialist, providing voice and chat support in Spanish and English. You will be the friendly voice and helpful written support that our diverse customers rely on, ensuring quick and positive resolutions.

Key responsibilities

• Assist customers via inbound calls, live chat, and email.
• Troubleshoot issues efficiently and deliver swift resolutions.
• Personalize interactions to understand needs and build strong relationships.
• Collaborate with teammates to continuously improve the customer experience.
• Provide feedback to refine processes and service quality.

Required profile

• Minimum 1 year of remote or online experience in customer service.
• Fluent in both Spanish and English, with excellent written and verbal communication.
• Calm, solution‑focused attitude under pressure.
• Familiarity with e‑commerce and CRM environments is a plus.

Required skills

• Experience with Gorgias, Zendesk, Shopify, or similar support tools.

What we offer

• Competitive wage with annual increases.
• Paid Time Off to recharge.
• Monthly health stipend.
• Performance bonuses.
• Permanent work‑from‑home setup.