Bilingual Customer Service Specialist (Spanish/English)

About the role

Join a fast‑growing e‑commerce support team as a Bilingual Customer Service Specialist. You will interact with customers in both Spanish and English via voice, chat, and email, delivering friendly and efficient assistance while working entirely from home.

Key responsibilities

• Handle inbound calls, live‑chat sessions, and email inquiries in Spanish and English.
• Troubleshoot and resolve customer issues quickly, ensuring a positive experience.
• Personalize interactions to understand customer needs and build lasting relationships.
• Collaborate with teammates to continuously improve service quality.
• Provide feedback on processes and tools to help refine the support workflow.

Required profile

• At least 1 year of remote or online customer service experience.
• Fluent written and spoken Spanish and English.
• Calm, solution‑focused attitude under pressure.
• Familiarity with e‑commerce and CRM environments is a plus.

Required skills

• Experience with Gorgias.
• Experience with Zendesk.
• Experience with Shopify.
• General knowledge of CRM systems.

What we offer

• Competitive salary with annual increases.
• Paid time off and monthly health stipend.
• Performance bonuses.
• Permanent remote work setup.