Bilingual Customer Service Representative (English B1+) – On Site

About the role

QUIRUCOOR is seeking a bilingual Customer Service Representative to join its on‑site team in Pichincha, Ecuador. You will be the first point of contact for clients, delivering prompt and professional assistance across phone, email, chat and other channels.

Key responsibilities

• Handle inbound and outbound customer interactions via phone, email, chat, and other communication tools.
• Provide accurate information about services, processes and policies.
• Resolve inquiries and issues efficiently, escalating when necessary.
• Maintain detailed records of each interaction using the company’s CRM system.
• Collaborate with internal teams to ensure a seamless customer experience.
• Identify improvement opportunities and contribute to process enhancements.

Required profile

• English proficiency at B1 level or higher (no certificate required).
• Fluent Spanish with strong verbal and written communication skills.
• Previous experience in customer service, call centre or client support.
• Basic knowledge of CRM platforms and digital tools.
• Ability to work Monday‑Friday, 8:00 AM‑5:00 PM.

Required skills

• CRM platforms
• Basic computer skills

What we offer

• Competitive fixed salary with performance‑based bonuses.
• Legal employment benefits, paid vacation and holidays.
• Ongoing training, professional development and career growth opportunities.
• Supportive, collaborative work environment.