Benefit Support Associate

About the role

The Benefit Support Associate joins Workers Benefit Fund to help low‑income and gig‑economy workers access the benefits they qualify for. You will handle high‑volume inbound and outbound communications, ensuring each interaction is professional, helpful, and aligned with the company’s mission of equitable benefit access.

Key responsibilities

• Manage inbound and outbound calls, emails, SMS, and chat with efficiency.
• Make a high volume of outbound calls to drive benefit activation and program utilization.
• Follow company communication guidelines with minimal supervision.
• Recommend process improvements for greater efficiency.
• Escalate complex customer issues and troubleshoot common product or service problems.
• Collaborate with other departments to find appropriate solutions.
• Uphold Workers Benefit Fund standards of respect, fairness, and quality.
• Schedule and coordinate client interactions accurately.

Required profile

• High school diploma or equivalent (preferred).
• At least 1 year of customer service or call‑center experience (preferred).
• Bilingual fluency in English and Spanish (minimum B1/B2 level).
• Ability to communicate clearly with clients from diverse socioeconomic and ethnic backgrounds.

Required skills

• Proficiency with Salesforce or similar CRM platforms.
• Microsoft Word and Excel.
• Google Docs and Google Sheets.

What we offer

• Full training on the Drivers' Benefits program.
• 8‑hour shifts, Monday‑Friday schedule.
• Opportunity to contribute to a socially progressive mission.