System Platform/WonderWare Support Engineer (HMI & RTU)

About the role

Pipecom is seeking a System Platform/WonderWare Support Engineer to ensure reliable, real‑time operation of HMI and RTU systems that monitor critical pipeline infrastructure. The role is hybrid, based in Cumbayá, Quito, and involves close collaboration with control‑room and field teams.

Key responsibilities

• Provide live‑operation support and troubleshooting for System Platform/WonderWare environments.
• Configure HMI screens, manage tags, and handle alarm settings.
• Support RTU and PLC devices using field communication protocols such as Modbus, DNP3, and OPC.
• Resolve issues through ticket‑based workflows, perform root‑cause analysis, and implement performance improvements.
• Monitor system health, conduct basic OT networking tasks, and maintain data integrity.
• Collaborate with control‑room operators and field technicians to ensure continuous system stability.

Required profile

• Minimum 2 years of experience in industrial control systems or SCADA environments.
• Background in pipeline, utilities, or similar industrial sectors is preferred.
• Fluent English communication skills.

Required skills

• System Platform/WonderWare
• HMI configuration
• Tag management
• SCADA
• Modbus
• DNP3
• OPC
• RTU support
• PLC support
• OT networking