Logistics & Operations Assistant (Fully Remote)

About the role

We are looking for a proactive Logistics & Operations Assistant to support our fast‑growing commercial services company. This fully remote, full‑time position works across Operations, Billing, and Customer Communication, helping keep daily workflows smooth and efficient.

Key responsibilities

• Execute and monitor administrative tasks across multiple departments, meeting established timelines.
• Maintain accurate data entry and update records in CRM and internal systems.
• Respond to customer and internal inquiries via email and chat promptly and professionally.
• Coordinate scheduling, follow‑ups, and documentation to ensure seamless operations.
• Keep customer files, notes, and records organized and easily accessible.
• Prepare clear, error‑free customer‑facing documentation and reports.
• Identify potential issues or delays and escalate them to the appropriate coordinator.
• Perform other related tasks as needed.

Required profile

• Fluent in English (C1/C2) and Spanish.
• 2–5 years of experience in operations, administrative support, or customer‑facing roles.
• Ability to work with minimal supervision and manage multiple priorities.
• Comfort with making light decisions in partially documented or evolving workflows.
• Quiet home office with stable internet (≥10 Mbps down / 2 Mbps up) and a backup connection.
• Bachelor's or Associate's degree preferred.

Required skills

• Experience with Asana, Notion, Trello, or similar project‑management tools (a plus).
• Proficiency with Google Workspace.
• Proficiency with Microsoft Office.

What we offer

• Monthly compensation equivalent to USD $696 – $1,044 (experience‑based).
• Annual pay increments.
• Discretionary client bonuses (80 % of clients award year‑end bonuses).
• 7 U.S. federal holidays plus 4 paid PTO days.
• Monthly medical‑insurance stipend (after eligibility criteria are met).
• Birthday/anniversary bonuses and gym/wellness allowance.
• Unlimited online fitness classes, company events, and Christmas celebrations.