Executive Assistant – Financial Admin & Collections

About the role

Our client, a fast‑growing home services company based in Maryland, USA, seeks a proactive Executive Assistant to take over invoice collection, manage cash‑flow bottlenecks, and provide critical administrative support. The position is full‑time with flexible hours between 8 am and 5 pm EST.

Key responsibilities

• Follow up on past‑due invoices, track aging accounts receivable (10‑day and 30‑day cycles) and collect missing client documentation such as W‑9s and 1099s.
• Provide seamless phone coverage, handle customer service inquiries, assist with dispatch coordination for field technicians, and process web‑form leads and general email correspondence.
• Coordinate website updates by liaising between the business owner and the developer, and perform daily administrative tasks to free up the owner’s time.

Required profile

• Flawless near‑native English fluency, comfortable speaking with American clients about sensitive financial matters.
• Assertive and professional communication style, able to make outbound collections calls while maintaining excellent customer relations.
• Tech‑savvy, quick learner of multiple software platforms, scheduling tools and CRM systems.

Required skills

• English (near‑native fluency)
• CRM systems
• Facebook and general social‑media platforms