DH Supply Supervisor - Courier Onboarding & Compliance

About the role

Indrive is looking for a Supervisor to act as the single owner of courier and cargo onboarding flows, verification processes and regulatory compliance for the Delivery Hub in Ecuador. You will sit within the Supply department, which builds and protects the supply base across all geographies, and bridge regulatory rigor, product experience and funnel conversion. The goal is to build a compliant onboarding process that turns leads into active couriers while protecting the business against regulatory risk.

Key responsibilities

• Own the courier and freight registration and verification funnel end-to-end in Ecuador, accountable for the conversion rate.
• Develop the WatchDocs (registration platform) flow with the product team and agree on form configurations for the country.
• Monitor funnel metrics, diagnose anomalies and run drop-off research (surveys, courier calls, field tests).
• Plan and execute WatchDocs data migrations, tracking impact on registrations and conversion.
• Own KYC, identity verification and document requirements for Courier and Freight.
• Drive compliance platform features with engineering teams and maintain central compliance dashboards.
• Represent the hub in cross-vertical compliance discussions and prepare Ecuador for upcoming regulatory changes.
• Run supply funnel optimization projects, measuring conversion, GMV and net revenue impact.
• Own onboarding and compliance streams in quarterly and annual planning, and support the launch of the fleet project.

Required profile

• 4+ years in project management or operations within ride-hailing, delivery or marketplace platforms in Ecuador.
• Hands-on experience with registration/onboarding funnels, KYC or regulatory projects is a strong advantage.
• Fluent Spanish and English; Portuguese is an advantage.
• Strong stakeholder management and the ability to push back on requirements with data.

Required skills

• SQL (BigQuery) for data extraction and validation.
• BI dashboards (Tableau or similar).
• Project management tools such as Jira and Confluence.
• Deep knowledge of KYC flows and marketplace metrics (GMV, active supply, done rate, activation, funnel conversion).