Customer Success Associate – Ecosystem

About the role

Inspectorio is looking for a Customer Success Associate to join its Ecosystem team. You will manage a high‑volume portfolio of ecosystem customers, ensuring they adopt and gain value from the Traceability product. The role blends operational excellence with data‑driven insights to drive retention, adoption, and growth.

Key responsibilities

• Manage a portfolio of ecosystem accounts and drive metrics such as GRR, NRR, adoption, and CSAT.
• Lead onboarding, renewal, and training activities to ensure smooth customer adoption.
• Identify upsell opportunities and collaborate with sales/expansion teams.
• Collect customer feedback and work with product and operations teams to improve workflows.
• Support cross‑functional initiatives to close process gaps and optimize tools.
• Meet quarterly OKRs, KPIs, and GRR targets.

Required profile

• Bachelor’s degree or higher.
• Excellent written and spoken English.
• Strong empathy, customer‑centric mindset, and proactive attitude.
• Ability to work under pressure, manage multiple projects, and meet deadlines.
• Genuine interest in SaaS solutions and a desire to grow in a tech‑driven environment.

Required skills

• Proficiency with Microsoft Office.
• Experience using project‑management tools.