Customer Service Representative – Insurance Call Center

About the role

Join the Customer Excellence team of Producers National Corporation (PNC) as a Customer Service Representative. You will handle inbound and outbound calls, support underwriting operations, and gain valuable exposure to the insurance industry.

Key responsibilities

• Answer a high volume of inbound and outbound customer calls for general service inquiries.
• Process payments, address billing questions, and update policy information in the administration system.
• Handle status updates, policy changes, and attach signed forms to policies.
• Follow company communication guidelines and provide accurate information with minimal supervision.
• Meet defined customer service targets and case handling quotas.
• Assist with reporting and ad‑hoc tasks as required.

Required profile

• Excellent English communication skills with a friendly, professional demeanor.
• High school diploma or equivalent.
• Ability to work both independently and as part of a team.
• Strong prioritisation and multitasking capabilities.

Required skills

What we offer

• Full‑time, onsite position (Monday‑Friday, 45 hours per week) at Proxima’s Quito office.
• Monthly salary of RD$ 850 plus performance bonuses.
• Opportunities for professional growth within the insurance sector.