Collections Call Representative (Remote)

About the role

We are looking for a Collections Call Representative to manage and resolve outstanding accounts for both residential and commercial clients. The role is fully remote and involves professional communication with customers to secure payments and maintain accurate records.

Key responsibilities

• Conduct effective collection calls and follow‑up communications with clients.
• Prepare and deliver reports based on supplied data and documentation.
• Provide timely updates on collection status and workload.
• Manage day‑to‑day workflow, prioritising collection activities.
• Ensure compliance with collection policies and relevant regulations.

Required profile

• Proven experience in collections or a related field.
• Strong written and verbal communication skills in English.
• Professional attitude with attention to detail and ability to self‑organise.
• Team‑oriented mindset and ability to collaborate across departments.

Required skills

• Excel
• CRM platforms
• Google Sheets
• Specialized collections software
• Google Drive, Gmail, Docs
• Microsoft Word, Microsoft Excel
• Discord
• Hubstaff
• WhatsApp
• Zoom
• PDF Editor

What we offer

• Competitive pay in US dollars
• Paid extra hours
• Flexible time‑off
• Constant team interaction
• Opportunities for growth in a 100% remote environment