Bilingual Customer Service Specialist – Spanish/English (Remote)

About the role

Join TalentPop as a Bilingual Customer Service Specialist, providing voice and chat support in both Spanish and English. You will be the friendly voice and helpful written support that our diverse customers rely on, ensuring quick and effective issue resolution.

Key responsibilities

• Handle inbound calls, live chat, and email inquiries with professionalism.
• Troubleshoot customer problems and deliver fast, accurate solutions.
• Personalize interactions to understand needs and build strong relationships.
• Collaborate with teammates to continuously improve the customer experience.
• Provide feedback to refine processes and service quality.

Required profile

• At least 1 year of remote or online customer service experience.
• Fluent in both Spanish and English, with excellent written and verbal communication.
• Calm, solution‑focused attitude under pressure.
• Previous bilingual support experience is a plus.

Required skills

• Experience with Gorgias, Zendesk, Shopify, or similar support tools.
• Familiarity with e‑commerce and CRM systems.

What we offer

• Competitive wage with annual increases.
• Paid Time Off and a monthly health stipend.
• Performance bonuses.
• Permanent work‑from‑home setup.