Account Manager – SMB (Remote)

About the role

Toptal is seeking a mid‑level Account Manager to own a portfolio of small‑and‑medium business (SMB) accounts. Working remotely, you will act as a trusted advisor, aligning client business goals with Toptal’s talent solutions and driving revenue growth.

Key responsibilities

• Own growth, retention and success of a diverse SMB account portfolio.
• Develop and execute proactive account plans that match client objectives with Toptal services.
• Conduct regular, insight‑driven check‑ins to gather feedback, assess account health and uncover new challenges.
• Identify and qualify expansion opportunities across business units and recommend relevant experts.
• Execute tailored outreach campaigns using Salesloft cadences to educate clients on the full range of services.
• Collaborate with Talent Operations, Delivery and other functional teams to ensure seamless project delivery.
• Provide ongoing guidance throughout the project lifecycle, addressing concerns with a client‑first mindset.

Required profile

• Mid‑level professional with a consultative, growth‑oriented mindset.
• Strong independent judgment and ability to work autonomously.
• Excellent relationship‑building and problem‑solving skills.
• Fluent English; resumes and communication must be submitted in English.
• Willingness to work remotely without visa sponsorship.

Required skills

• Salesloft

What we offer

• Fully remote work environment.
• Opportunity to partner with a global network of top talent.
• Dynamic, fast‑paced culture that encourages innovation.