Ingeniero de Soporte Onsite

About the role

We are looking for an Onsite Support Engineer to join Securesoft Ecuador’s security team. The role focuses on the first‑line defense of the Trend Micro Vision One XDR platform, monitoring alerts, performing initial triage and ensuring proper communication of endpoints and servers.

Key responsibilities

• Perform initial triage of security alerts to filter out false positives.
• Contain low‑complexity threats and monitor health of installed Trend Micro agents.
• Receive, register and document incidents and technical requests in detail.
• Provide first‑level technical support to end‑users and internal teams.
• Adhere strictly to Service Level Agreements and escalate complex cases.

Required profile

• Degree or equivalent technical training in Systems, IT, Telecommunications, Networks or related fields.
• At least 1 year of experience in IT, security or networking environments.
• Intermediate English proficiency is desirable.
• Preferred: a certification in information security, cybersecurity or networking.

Required skills

• Experience with corporate antivirus consoles and Endpoint Detection & Response (EDR) tools.
• Hands‑on knowledge of Trend Micro Vision One (XDR) platform.
• Familiarity with ticketing/incident‑management systems.
• Proficiency with standard office software (e.g., Microsoft Office).

What we offer

• Competitive salary.
• Opportunities for professional development.
• Organizational benefits and an inclusive, respectful work environment.