Dispatch Coordinator – HVAC, Refrigeration, Electrical & Plumbing

About the role

We are looking for an experienced Dispatch Coordinator to oversee the scheduling and dispatch of HVAC, refrigeration, electrical, and plumbing technicians. The role requires hands‑on expertise with Fusion dispatch software and the ability to thrive in a fast‑paced, 24/7 service environment.

Key responsibilities

• Coordinate and dispatch technicians across HVAC, refrigeration, electrical, and plumbing using Fusion.
• Schedule emergency service calls and preventive‑maintenance visits.
• Monitor technician routes, job progress, and overall scheduling efficiency.
• Update work orders, job statuses, and customer records in real time.
• Communicate appointment details and service updates to customers.
• Collaborate with field technicians to ensure timely job completion.
• Prioritize urgent requests while maintaining smooth daily operations.
• Support 24/7 coverage by managing after‑hours and emergency dispatch needs.

Required profile

• Hands‑on experience using Fusion dispatch software.
• Background coordinating both residential and commercial service projects.
• Previous dispatch experience in HVAC, refrigeration, plumbing, electrical, or similar field service.
• Strong organizational, multitasking, and problem‑solving abilities.
• Excellent communication skills and high attention to detail.
• Comfortable working in a 24/7 service environment and performing well under pressure.

Required skills

• Fusion dispatch software
• Field service management platforms (e.g., Fusion or similar)