Consultor Técnico de Soporte de Aplicaciones

About the role

Kruger Tech is looking for a Technical Application Support Consultant to join its Operations team in Quito. You will provide Level‑1 technical support for applications and infrastructure, ensuring stability, proper deployments, and clear documentation while gaining experience in automation, containers, and cloud environments.

Key responsibilities

• Deliver Level‑1 technical support for applications and underlying infrastructure.
• Receive, triage, and manage incidents reported by clients, communicating updates in English.
• Perform initial technical validation, basic fault analysis, and escalate when necessary.
• Assist in application and infrastructure deployments following established procedures.
• Execute operational tasks on Linux systems, including log reviews and basic command execution.
• Support the use of containers and orchestrated environments under defined guidelines.
• Track and maintain existing automation processes and CI/CD pipelines.
• Document incidents, procedures, and solutions thoroughly.
• Collaborate actively with other technical teams to promote continuous improvement.

Required profile

• Degree in Systems Engineering, Software, Telecommunication, or a related field.
• At least 1 year of relevant experience.
• English proficiency at B2 level (mandatory).
• Curious, collaborative attitude with a proactive, solution‑oriented mindset.

Required skills

• Basic to intermediate knowledge of Docker containers.
• Fundamental Linux command‑line skills and log analysis.
• Basic usage of Git version control.
• Familiarity with CI/CD pipelines and DevOps practices.