Asistente E‑commerce – Ventas, Atención VIP y Despacho

About the role

The E‑commerce Assistant will manage the daily operations of an online boutique, providing personalized VIP customer service and overseeing the careful packaging and dispatch of exclusive fashion items.

Key responsibilities

• Maintain up‑to‑date catalog and inventory, including stock by size/color and detailed product descriptions.
• Respond to customer inquiries via chat or WhatsApp Web, advising on fit, sizes and styling combinations.
• Supervise luxury packaging and coordinate fast, secure shipping with logistics partners.
• Track shipments, monitor delivery status and handle size exchanges or returns efficiently.

Required profile

• Experience in clothing, footwear or boutique sales (physical or digital).
• Strong written communication, passion for fashion and high‑level customer service orientation.
• Ability to operate the virtual store sales panel and control inventory.
• Graduate or professional degree in Commercial Engineering, Business Administration, Digital Marketing, Systems/IT, Interactive/UX Design or related fields.

Required skills

• Shopify, WooCommerce or Magento e‑commerce platforms.
• Google Analytics.
• SEO and SEM.
• Digital marketing fundamentals.
• Project management using agile methodologies such as Scrum.