ASISTENTE DE ATENCIÓN Y SERVICIO AL CLIENTE

About the role

GRUPO DIFARE is looking for a Customer Service Assistant to manage client interactions, resolve inquiries and support service processes within the pharmaceutical sector. The role focuses on delivering agile, high-quality assistance and ensuring a positive experience for customers.

Key responsibilities

• Handle customer queries through in-person and digital channels.
• Record requests, complaints and track case progress.
• Coordinate with internal departments to provide timely solutions.
• Maintain and update service databases and performance indicators.
• Provide administrative support for the service workflow.

Required profile

• Technical or university education in administration or a related field.
• Previous experience in customer service or a call-center environment.
• Availability to work on-site in Quito, Ecuador.

Required skills

• Proficiency in Microsoft Excel.
• Experience using CRM and other digital tools.

What we offer

• Stable employment with a leading health-care company.
• Continuous training and professional development.
• Inclusive, ethical and collaborative work environment.
• Corporate benefits and wellness programs.
• Opportunities for internal career growth.