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2 anos de experiencia

Competencias

Customer Service Passenger Assistance Boarding & Check-in Safety & Security Awareness Front Office Operations Guest Relations Reservation Management Complaint Handling Amadeus PMS Hotel EASE MS Office Communication Teamwork

Experiencia

Senior Receptionist

Hotel Volubile

2023-02 - 2024-06

Managed individual and group reservations for over 70 rooms, ensuring accurate booking and allocation. Handled VIP guest check‑in and check‑out, promoting hotel services and upselling amenities. Trained new reception staff on service standards and system usage. Utilised PMS and Hotel systems for daily operations, improving efficiency and guest satisfaction.

Receptionist

SOMA Congassage SARL

2022-08 - 2023-01

Welcomed visitors and managed telephone calls, appointments, and filing systems. Provided administrative support and coordinated client interactions. Assisted with document preparation and ensured smooth front‑office workflow.

Receptionist

Hotel Zephyr

2024-09 - 2024-10

Greeted guests, verified reservations, and performed check‑in/check‑out procedures. Resolved guest requests promptly, maintaining high satisfaction levels. Utilised hotel reservation system to update room status and manage bookings.

Airport Services Agent

Marrakech Menara International Airport

2024-07 -

Assisted passengers with special needs and provided accurate flight information. Managed boarding procedures to ensure on‑time departures. Coordinated with airline staff and ground crew to maintain safety and efficiency.

Idiomas

Arabic

intermediate

French

intermediate

English

intermediate

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Ultima actualizacion: hace 19 horas